Privacy policy
1. Introduction
Brontailia Ltd (“the Company”, “we”, “us”) respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and safeguard information in line with the UK GDPR, the Data Protection Act 2018, and e-commerce best practices.
2. Personal Information We Collect
We may collect the following types of information:
• Order Information: name, billing/shipping address, email, phone, payment details.
• Device Information: browser type, IP address, time zone, cookies, log files, web beacons/pixels.
• Marketing Data: newsletter opt-ins, preferences.
• Website Analytics: pages viewed, referring websites, shopping behaviour.
3. How We Use Your Information
• Fulfil orders, process payments, arrange shipping.
• Communicate with you about your order or enquiries.
• Prevent fraud and maintain site security.
• Provide personalised offers or marketing (if opted-in).
• Improve website performance and customer experience.
• Comply with legal and tax obligations.
4. Lawful Basis for Processing
We process personal data under the following lawful bases:
• Contract (to fulfil orders).
• Legal obligation (e.g. tax records).
• Legitimate interest (improving services, fraud prevention).
• Consent (for marketing and cookies).
5. Sharing Your Information
We may share data with:
• Service providers: payment processors (e.g. Stripe, PayPal), e-commerce platforms, IT providers.
• Delivery partners: courier and shipping companies.
• Analytics & marketing tools: Google Analytics, social media platforms (Facebook, Instagram ads).
We do not sell personal data.
6. Cookies & Tracking
• Cookies, log files, and pixels are used to improve site performance and provide targeted advertising.
• You can disable cookies in your browser. See www.allaboutcookies.org.
• Opt-out of targeted advertising:
– Facebook: https://www.facebook.com/settings/?tab=ads
– Google: https://www.google.com/settings/ads/anonymous
– Digital Advertising Alliance opt-out portal: http://optout.aboutads.info/
7. Data Retention
• Order information: up to 6 years (for accounting/legal obligations).
• Marketing information: until consent is withdrawn.
• Device/analytics information: according to cookie policy.
8. Your Rights
You have the right to:
• Access, correct, or delete your data.
• Restrict or object to processing.
• Withdraw consent (for marketing/cookies).
• Data portability.
Requests can be made to us directly (see contact details).
9. Security
• Encrypted payments and secure servers.
• Restricted access to customer data.
• Regular security reviews.
10. International Data Transfers
Some data may be processed outside the UK/EU (e.g. Shopify, Google). We ensure adequate protection through standard contractual clauses or equivalent safeguards.
11. Updates to This Policy
We may update this policy from time to time. The latest version will always be available on our website.
12. Contact Us
Brontailia Ltd
📧 hello@brontailia.com
📞 07515 657432